![]() In the case where bot the IVR and the extension are located under the same physical switch, the access code does not have to be configured. The prefix varies depending on where the IVR is located in relation to the extension location. She’s from the countryside, having grown up on a farm. Raina isn’t really much of a big city girl. ![]() Having just moved to the big city, you’ve taken work as a driver for a company called Cloudpunk. You’re Raina, and you’re about to have your first day on your new job. To connect a call to an extension at another location, the switch that will be executing the connection must know both the connection the call is going to and a prefix that shall be placed in front of the extension number. Cloudpunk’s story starts out very simply. The extension, the number, is not enough to connect a call from an IVR location to the workplace and the same number can exist at several locations. This is because the intelligent number handling does not yet handle IVR locations and IVR groups.Ī workplace can, for example, have the extension number 2901. Unlike extension locations where access code configuration is an exception, configuration of access codes is normally necessary from IVR locations to extension locations and from extension locations to IVR groups. If access codes are configured between two extension locations, this short cuts the intelligent number handling when agents call each other between these locations. Note that the configuration is one-way an access code is only applicable from one location to another. So, access codes specify which prefix for routing that shall be used from one location to another. To solve the problem you must, in ACE Admin, configure an access code from location A to B. This cannot be handled by the intelligent number handling. Suppose that you, for a call from location a to B, must add the prefix 900 in front of the extension number to be able to make internal calls from A to B in the switch system. Cases may arise when the intelligent number handling is not enough to estimate which number is best dialed when agents are calling each other between differenct locations (that is, when one agent at one location calls another agent at another location by, for example, making an enquiry call to a skill, queue, or a separate agent).įor example, there can be an internal short cut between physical switches that cannot be expressed in the configuration of extension locations in ACE Admin.
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